Privacy and Cookies

Our Privacy statement

At Word Worker we recognise the importance of protecting your personal information.

During the course of making an enquiry, we may obtain personal information about you, such as your name and email address. This information assists us in servicing your request. We know you
may be concerned about what we do with this information, and offer you the following assurances:

  • We are committed to safeguarding your privacy online
  • We only use your personal information to help us service your request, and to provide you with the product or service you have requested
  • We do not sell, rent or exchange your personal information with any third party for commercial reasons
  • We may share selected information to agencies and contractors working on behalf of us as part of normal business operations (e.g. to allow our associates to contact you in relation to writing a blog or a press release.)
  • If you wish to correct any inaccurate information contact us to let us know
  • If you prefer not to be updated by us about new products and services, please contact us to let us know
  • Under the terms of the Data Protection Act, you are entitled to a copy of the personal data held by us. We will not charge you a fee for this.

Becoming a Client

Should you subsequently become a client of ours, we shall need to collect further information from you, such as company name, business address, telephone number. This information will be stored in our desktop-based Microsoft Excel system so that we can send you invoices for services provided.

How we use your information

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:

  • Visitors to our websites
  • Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • People who use our services
  • People who notify under the Data Protection Act

When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts
of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data
gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We
will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide
information to the owners of the site.

In order to comply with the EU Cookie Directive we need to tell you what cookies we use and why we use them. This only applies to cookies that are not intrinsic to the functioning of the website. So,
for example, if this were an e-commerce site which used cookies to hold your shopping cart information, we would not be obliged to notify you about those cookies.

Here is a summary of the cookies we use and why…

Cookie Family : Google Analytics

Cookie Name(s) : _ga, _gid, _gat_gtag_UA-18991393-1

Cookie Use : These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information
in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited whilst on our site. Click here for an overview of privacy at Google or opt out of being tracked by Google Analytics across all websites.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and
delete them, visit www.allaboutcookies.org.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring
it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide
any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’
under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the
organisation concerned and with other relevant bodies.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 13th April 2018

How to contact us

Requests for information about our privacy policy can be emailed to the Internal Compliance Department or by writing to:

Internal Compliance Department, Flisteridge Cottage, Flisteridge Road, Upper Minety, Malmesbury, SN16 9PS