Our Privacy Statement
1. Background
Word Worker understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our services.
We are committed to respecting, securing, and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.
This policy, which covers your use of our website, services, and marketing, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.
For the purposes of the Data Protection Act 2018, the data controller is Word Worker.
We are registered with the Information Commissioner as a Data Controller under registration number ZB728687.
2. Who We Are
We are Word Worker. Our trading address is Flistridge Cottage, Flistridge Road, Upper Minety, Malmesbury, SN16 9PS
You can contact us by:
Email – info@wordworker.co.uk
Post – Data Protection Officer, Flistridge Cottage, Flistridge Road, Upper Minety, Malmesbury, SN16 9PS
3. Your Rights
Under the UK General Data Protection Regulation (GDPR) you have several rights about your personal data, which this policy and our use of your data have been designed to uphold:
- to access your information and to get information about its use.
- to have your information corrected
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- to object to automated decision-making and profiling
If there are any changes in your details that we need to reflect, you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Notice, please contact us using the details provided above.
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring
it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
Should you feel you need to complain about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above, and we will do our best to solve the problem for you.
If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via its website – www.ico.org.uk
4. What Data Do We Collect From You?
Depending on how you use our site, we may collect some or all of the following personal data from you. (Please also see section 9 on our use of cookies and similar technologies.)
Personal identifiers and contact information, such as your name, address, email address, telephone number, and username or social media handle.
Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
Commercial and transactional information, such as the services you have purchased and the location of purchase, products returned or considered and your product preferences.
Other publicly available information, including any which you have shared via a public platform such as X, Instagram or Facebook.
5. How We Collect Your Data
Directly from you, such as when you make an enquiry or purchase, contact us with a question or complaint, register for one of our marketing lists or respond to a survey.
When you interact with our websites or emails. When someone visits this website or when you open or click on emails we send you, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site or emails. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
From our business partners and service providers, such as analytics providers, loss prevention services and other third parties that we choose to collaborate or work with.
We may obtain your information from social media platforms and networks, such as Facebook, Instagram, X, LinkedIn and Google if you interact with us on social media.
6. How We Use Your Data
All personal data is processed and stored securely. We do not keep your personal data for any longer than necessary, considering the reason(s) for which it was first collected.
We will store your personal information for a maximum of six years after your last communication with us or from the date of completion of our services, whichever is the latest.
Where we have a legal obligation to keep it longer than that, we will delete it as soon as our legal obligation is discharged.
We may keep your data longer if we are involved in a legal claim or dispute. In this case, we will delete it as soon as the claim or dispute is resolved.
Our use of your data will always have a legal basis (as set out in Section 7), and we may use your data for the following purposes:
- Providing and managing your access to our website and services.
- Personalising and tailoring your experience on our website and services.
- Communicating with you (replying to your emails and enquiries).
- To provide you with Services as ordered.
- Market research.
- We may use your data to market to you by email, post or SMS about services you’ve expressed an interest in. You’ll always be able to unsubscribe easily.
- Analysing your use of our site and services, gathering feedback to continually improve our site and your experience.
You will always be able to unsubscribe or opt out from this use at any time.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
7. Legal Basis
We will only process your data where we have a legal basis under the GDPR to do so.
Our use of your personal data will always have a legal basis, either because:
- It is necessary for our performance of a contract with you; or
- You have consented to our use of your personal data; or
- We are complying with a legal obligation; or
- It is necessary in pursuit of our legitimate interests – detailed below.
Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary, and we will not do so where our interests are overridden by yours.
Our legitimate interests include:
- Selling and supplying our services to customers and potential customers.
- Handling customer and potential customer contacts, queries, complaints, or disputes.
- Understanding our customers’ (or potential customers’) behaviour, activities, and preferences.
- Improving our products and services, including developing new products and services.
- Promoting, marketing, and advertising our goods and services.
8. Storing and Sharing Your Data
Data security is very important to us, and we take appropriate security measures to safeguard and secure your data, which is collected via our website and services.
We endeavour to keep all your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland, and Liechtenstein.
In limited and necessary circumstances, your information may be transferred outside of the EEA; this will only happen where it can’t be avoided. Where this does happen, we will put special protections in place. We will only move data to countries or organisations:
Where the EU Commission has deemed their data protection measures to be adequate.
Or under a contract which enforces the EU Commission-approved “standard data protection clauses” which can be viewed at: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm
We will never sell or share your personal data to any third party unless:
We may sometimes contract with trusted service providers to provide goods and services on our behalf. These may include payment processing, search engine facilities, advertising, marketing, accounting and IT systems. This will sometimes necessitate the transfer of your personal data to those trusted service providers.
When we transfer your data to our trusted service providers, we will have confirmed that they will apply data protection and security measures to the same standard we would. We will always impose contractual terms on all our providers to ensure your data remains secure.
In certain limited circumstances, we may be legally required to share your personal data—for example, when we are involved in legal proceedings, comply with a court order, regulatory requirement, or government department with appropriate legal authority to compel us to do so.
9. Cookies
Like many other websites, ours uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns, but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).
In order to comply with current Cookie Regulations, we need to tell you what cookies we use and why we use them. This only applies to cookies that are not intrinsic to the functioning of the website. So, for example, if this were an e-commerce site which used cookies to hold your shopping cart information, we would not be obliged to notify you about those cookies.
Here is a summary of the cookies we use and why…
Cookie Family: Google Analytics
Cookie Name(s) : _ga, _gid, _gat_gtag_UA-18991393-1
Cookie Use: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited whilst on our site. Click here for an overview of privacy at Google or opt out of being tracked by Google Analytics across all websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
10. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. Changes to Our Privacy Notice
We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.
This privacy notice was last updated in August 2024.